Refund and Cancellation Policy

1. Scope

This Refund and Cancellation Policy applies to bookings, reservations, subscription fees, credits, and other payments made through the Tekkers Platform, unless specific alternative rules are clearly stated for a particular service.

2. Player Cancellation - Single Game Bookings

Unless otherwise clearly displayed: if a player cancels at least 24 hours before the scheduled start time, that player is eligible for a full refund or platform credit; if a player cancels within 24 hours before the scheduled start time, that player is generally not entitled to a refund; and if a player does not attend or arrives too late to reasonably participate, no refund is required.

3. Host Cancellation

If a Host cancels a paid activity, the affected player shall be entitled to a full refund or full platform credit, subject to the technical payment method used and any mandatory legal requirements.

4. Safety, Fraud, and Exceptional Circumstances

Tekkers may cancel, suspend, or remove a booking or game for safety reasons, suspected fraud, legal concerns, moderation issues, or venue-related problems. In such cases, Tekkers shall determine refund outcomes reasonably, taking into account the circumstances and any applicable law.

5. Weather and External Conditions

For outdoor sports, weather and external conditions may affect usability. If a game is cancelled before start time due to weather or related conditions, refund or credit may be issued. If a game has already started, there is no automatic right to a refund unless the event becomes materially unusable shortly after commencement.

6. Subscriptions and Recurring Charges

If Tekkers offers subscriptions or recurring plans, users may cancel before the next renewal date in accordance with the displayed subscription terms. Unless mandatory law requires otherwise, already-paid periods are generally non-refundable once the period has begun.

7. Credits and Promotions

Platform credits, promo balances, or goodwill credits may be subject to expiry, may be non-transferable, and may not be exchangeable for cash unless required by law.

8. Chargebacks

Fraudulent or unjustified chargebacks may result in account suspension, recovery action, restriction of future bookings, or removal from the Platform.

9. Support Requests

Users may request refund support by contacting support@tekkers.nl and providing the relevant booking details and reason for the request. Tekkers may request reasonable supporting information before making a decision.

10. Discretion

Tekkers may grant goodwill exceptions where fair and reasonable. Any such exception shall not create a continuing right or precedent.