Privacy Policy

1. Introduction

Tekkers Tech ("Tekkers", "we", "our", or "us") respects users' privacy and is committed to protecting personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch law.

This Privacy Policy explains what personal data Tekkers processes, why that data is processed, how long it is kept, with whom it is shared, and what rights users have.

2. Data Controller

Tekkers Tech acts as the data controller for personal data processed through the Platform.

Contact: privacy@tekkers.nl www.tekkers.nl

3. Categories of Personal Data

Tekkers may process the following categories of personal data: account data, such as name, email address, phone number, username, encrypted password, and profile photo; profile data, such as sports preferences, level, city, biography, and participation preferences; booking and event data, such as games joined, games hosted, reservations, attendance history, refunds, and cancellations; payment and transaction references, such as payment provider identifiers, amounts paid, credits, and invoices; communications data, such as in-app messages, support requests, and moderation reports; technical data, such as IP address, device type, operating system, app version, browser details, and crash reports; location data, where the user has granted permission, in order to show relevant nearby activities; and marketing and preference data, such as newsletter choices and referral activity.

4. Purposes of Processing

Tekkers processes personal data in order to create and manage user accounts; enable users to create, discover, join, and manage games; process payments, credits, and refunds; facilitate communication between users; provide support and respond to complaints; prevent fraud, abuse, and unsafe conduct; improve platform performance, usability, and reliability; comply with legal, tax, accounting, and regulatory obligations; and send service-related communications and, where permitted, marketing communications.

5. Legal Bases

Tekkers relies on one or more of the following legal bases under the GDPR: performance of a contract, where processing is necessary to provide the Platform and related services; legitimate interests, including platform security, service improvement, fraud prevention, moderation, and business continuity; consent, where required, for example for optional location permissions, certain cookies, or marketing messages; and legal obligation, where processing is necessary to comply with applicable law.

6. Sharing of Personal Data

Tekkers may share personal data with payment providers and other processors necessary to operate the Platform; cloud hosting, analytics, messaging, customer support, and moderation service providers; other users, but only to the extent necessary for use of the Platform, such as displaying usernames, profile information, and participation in games; and authorities, courts, or regulators where required by law or reasonably necessary to protect rights, safety, or legal interests.

Tekkers does not sell personal data to third parties.

7. International Transfers

Where service providers process data outside the European Economic Area, Tekkers shall use appropriate safeguards, such as Standard Contractual Clauses or reliance on another valid transfer mechanism under the GDPR.

8. Retention

Tekkers retains personal data only for as long as necessary for the purposes for which it was collected, including legal, tax, support, and dispute handling needs.

As a general approach: active account data is retained while the account remains active; support communications and moderation records may be retained for as long as reasonably necessary to address disputes, abuse, or legal obligations; financial and transaction records may be retained for the period required by tax and accounting law; and deleted accounts are erased or anonymised unless further retention is legally required or justified by overriding legitimate interests such as safety, fraud prevention, or dispute resolution.

9. User Rights

Subject to applicable law, users have the right to access their personal data; request correction of inaccurate data; request deletion of personal data; request restriction of processing; object to certain processing; withdraw consent where processing is based on consent; request portability of data where applicable; and lodge a complaint with a competent supervisory authority.

Requests may be sent to privacy@tekkers.nl. Tekkers may request reasonable proof of identity before responding.

10. Security

Tekkers uses appropriate technical and organisational measures to protect personal data, including access controls, encryption where appropriate, monitoring, and secure service providers. No system can guarantee absolute security, but Tekkers takes reasonable steps proportionate to the risks involved.

11. Account Deletion

Users may request deletion of their account and associated personal data through the Platform where that functionality exists or by contacting privacy@tekkers.nl. Tekkers will process deletion requests within a reasonable period, subject to legal retention requirements and legitimate needs relating to fraud prevention, safety, and dispute handling.

12. Cookies and Similar Technologies

The Tekkers website and app may use cookies or similar technologies for functionality, analytics, remembering preferences, and, where applicable, marketing. Where consent is required, Tekkers will request it in accordance with Dutch and EU rules. More specific information may be set out in a separate cookie notice.

13. Changes to this Privacy Policy

Tekkers may update this Privacy Policy from time to time. Material changes will be notified through the Platform, by email, or by other appropriate means.

14. Contact

For privacy questions or GDPR requests, users may contact: privacy@tekkers.nl